We know many parents and families have questions about our services and our work with students. Below is a list of some common questions we encounter. If you have other questions that we can assist you with, please call us at (858) 534-3755.
We at CAPS recognize that these concerns are common to may parents and family members. We hope this page will provide some helpful answers to these important questions.
How do I refer students to CAPS
Students can call our offices at (858) 534-3755 to make an appointment. In addition, students can come to our Central Offices at Galbraith Hall 190 (located below the CLICS Library) to make an appointment. If there is an urgent matter and your student cannot wait for a regular appointment, they can be seen by our Urgent Care psychologist at our Central Office.
I’m concerned about my student – what should I do
You have many choices with this question. First, you can contact the student’s college administration (e.g., the Resident Dean at your student’s college) or department and express your concerns. These administrators offer an opportunity to be seen those who interact with him/her the most. These interactions are often not bound to confidentiality restrictions in comparison to those of psychologists – so they may be able to offer you more information about your student’s situation than we legally can. If your student’s concerns require counseling or psychological assessment, they are often referred to CAPS to meet with a psychologist. If the matter is mental health related, you can encourage your student to make an appointment at CAPS at (858) 534-3755.
What are confidentiality laws as they pertain to my student
Due to state and federal laws, psychologists cannot share information with others (including family members) about their counseling with a student without written consent from the student. This is why we may not be able to provide specific information about your student if you call us for consultation. The only situations where we may legally breach confidentiality is if the student is gravely ill and may be in imminent harm to self or others. If you have questions regarding confidentiality, please contact our Central Offices at (858) 534-3755.