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Referral Services

CAPS offers referral services to students who would be best helped by longer term care, or for those with chronic mental health problems. These are referred to as Outside Providers.

Referrals to Outside Providers

For students with the UC Student Health Insurance Plan (UC SHIP):

  • Your counselor will write a referral to receive services with an outside mental health provider.
  • A referral letter will be sent to your MyStudentChart in the Letters section. The letter includes:
    • Authorization number
    • Names/contact information of outside providers within the UC SHIP network
    • Instructions to select and schedule an appointment with one of the providers.
  • Once you select an outside provider, inform your CAPS counselor as soon as possible.
  • If you select a therapist outside the UC SHIP network of providers, you may incur higher out-of-pocket costs.
  • Your referral is valid one year from the date of the original referral. You may request renewals should you need additional treatment beyond one year. It is recommended that you contact CAPS to write a renewal BEFORE your original referral has expired. This will reduce any gaps between referrals and reduce possible out-of-pocket expenses.
  • For more information about UC SHIP and mental health coverage, please go to the Student Health and Well-Being Administration page or contact the Insurance Office at 858-534-2124.

 

Script of UC SHIP insurance video (PDF)

For students without UC SHIP:

  • CAPS does not write authorized referrals for students who do not have UC SHIP.
  • Your counselor will create a referral letter that will be sent to your MyStudentChart letters section.
    • This is not an official or authorized referral. It is a document you can use should you need to provide documentation to your private (non-UC SHIP) insurance.
  • Your counselor will work with you to coordinate a referral based on your private insurance guidelines.
  • You will need to obtain your insurance coverages and processes for mental health and discuss these with your CAPS counselor. This information can often be found on your insurer's website.

 

Script of general insurance video (PDF)

For Insurance related questions, please contact the SHS Insurance Office:

UC SHIP Referral Renewals

Request UC SHIP Referral Renewals through MyStudentChart

Students can now request a renewal to their existing/expiring UC SHIP mental health referrals through MyStudentChart. 

Steps:

  • Login to MyStudentChart
  • Go to Menu > Appointments
  • Select the option "Request a CAPS UC SHIP Referral Renewal"
  • Choose the appropriate selections and Submit your request.
  • CAPS will process the referral renewal request.
  • When the referral renewal is ordered, it will show up in your Letters section in MyChart
  • DO NOT USE THIS FORM FOR URGENT SITUATIONS. Call 858-534-3755 if this is urgent and you need immediate assistance.

Referral Renewal 1

 

referral_renewal_2

 

referral_renewal_3

 

Konvergent

Konvergent - Search for an Outside Mental Health Provider

 

Konvergent

 

As an additional resource option for students looking to connect with an off-campus provider, UCSD Counseling and Psychological Services (CAPS) maintains an extensive list of off-campus community resources. The list is accessible at https://konvergent.io/public/ucsd-caps

This referral list was generated from publicly available records. This list does not constitute an endorsement of services. This list is updated yearly to maintain accuracy. Please contact providers directly for the most updated information, including accepted insurances.

As a reminder, if you have UC SHIP insurance, a referral will be required in order to utilize off-campus care. Please call UCSD Counseling and Psychological Services if you have additional questions at 858-534-3755.

Provider Search for UC SHIP and non-UC SHIP Insurance

Search for a Mental Health Provider for your Insurance

For Insurance related questions, please contact the SHS Insurance Office:

Anthem Provider Search Instructions

Anthem Provider Search

  • Open the Anthem Provider Directory
  • Under the Search as a Guest, Select Search by a Plan or Network. This will take you to Find a Doctor.
  • What type of Care are you searching for? Select Medical
  • What state do you want to search in? Select California
  • Select a plan/network: – Scroll down a long menu to Medical – (Employer-Sponsored)
  • Select Blue Cross PPO (Prudent Buyer) – Large Group, then click Continue
  • I am looking for: Doctor/Medical Professional
  • Who specializes in: Select Psychology or Psychiatry
  • Located near: enter Zip Code Within distance of : defaults to 20 miles but you can change that.
  • Then click Search.

Once you identify a provider that you are interested in seeing, please call them directly to verify that they are indeed on the UC SHIP panel. Then you can schedule an appointment or initial consultation if they are taking new clients, and let me know which provider you have selected.

If you want to use your insurance, please remember it is your responsibility to verify and understand your insurance coverage and what your out-of-pocket costs will be. After attending your appointment, please call me to confirm if you plan to continue with the same provider for ongoing care.

If you are using the UCSD UC SHIP Insurance Panel and have questions, you can contact the UCSD Student Health Insurance Office at (858) 534-42124. You will also need to sign an acknowledgment form that outlines information, such as copays and referral information.

Please note that your UC SHIP referral will no longer be valid (1) if it expires, (2) the number of visits specified is expended or (3) you change providers from those specified. If you need continued treatment when your referral becomes invalid, please contact your referring CAPS psychologist prior to incurring any additional charges, or you will be responsible for paying the entire amount billed. Retroactive referrals are not available for charges incurred without a concurrent valid referral.