Video and Tele-Visits

Video Visits

For all existing or new CAPS clients, UCSD CAPS is providing online/tele health options. We have several options available to you.  You can switch your existing to a video visit or a phone visit by following the procedure below:

INSTRUCTIONS FOR CAPS VIDEO VISITS:

• Video visits are conducted through the (1) Desktop Computer or Laptop (with webcam) or (2) MyChart app on mobile devices. Video visits cannot be done on a desktop or notebook computer.
• Download the MyChart app for the following device operating systems:
  • Download App for iOS
  • Download App for Android
• Patients must prepare in advance.  Please review the following tip sheet as soon as possible: 
  
  • Tip Sheet for Video Visits (PDF)

Video Visits on your Computer or Laptop:

• Requirements:
  • Webcam
  • Works only with Chrome, Firefox, and Edge web browsers (does not support Internet Explorer)
  • Enable/Allow Pop-ups on web browser
• Instructions:
  • Login to MyStudentChart: https://MyStudentChart.ucsd.edu
  • Go to your Appointments and start the eCheckin Process
  • When you have completed any forms or questionnaires, you are ready for your Video Visit
  • Once your provider checks you in, you will see the Start Video screen

Video Visits on your Device (phone or tablet):

• Requirements:
  • MyChart App installed on your device
  • Works with default Web Browser on your device (iPhones>Safari)
• Instructions:
  • Download the free MyChart app on your mobile device
  • Open MyChart app
  • Select Organization: UCSD Student Health & Well-Being
  • Login using your AD login/password
  • Select Appointments from the main MyChart home page
  • Go to your Appointments and start the eCheckin Process
  • After eCheck-in is complete, go back to Appointments in the App and click your Video Visit appointment time. The screen will let you know if you are waiting for the provider or if they are already on the video connection
  • Select START VIDEO CALL.

Below are some important reminders about tele-visits at CAPS:

• Before your scheduled tele-visit please test your equipment using the test feature in MyChart.
• If your tele-visit is your first contact with a CAPS provider (e.g. an Initial Evaluation), identity verification will be required. Such verification can be met by holding up an identification card to the video feed. Please have your ID handy on the day of your appointment.
• Please dress in similar attire to an in-person treatment.
• We recommend that you utilize a private location without others present to maintain environmental and technical privacy. Failure to do so can result in loss of privacy.
• The provider or patient may suspend the tele-visit for privacy, technical, or clinical reasons. 

HOW TO CHANGE YOUR IN-PERSON VISIT TO A VIDEO OR PHONE VISIT:

Existing clients

• To switch your follow up session to a video or phone based visit with your provider, please contact your provider directly through https://MyStudentChart.ucsd.edu or call your provider and leave a message with your name, Student ID and phone number asking them to change the appointment to a video or phone visit.

New clients

• First visits, called Brief Telephone Assessments (BTA), are always conducted through the telephone.  These will not change.   Please call our main office at (858) 534-3755 to schedule your first BTA.  If you have an BTA scheduled, it will remain a telephone visit. In the near future, we will be offering video BTA. 
  • First Initial Evaluation:
    • If you have been scheduled for an initial evaluation with a provider, you can choose to switch your session to a phone or video visit. Please contact your provider directly through https://MyStudentChart.ucsd.edu or call our CAPS main office at 858.534.3755.  If there is no answer, leave a message with your name, Student ID and phone number asking them to change your appointment to a video or phone visit.

• LiveHealth Online is a tele mental health service that allows you to have secure, online video visits with board-certified, licensed mental health professionals about your mental health needs and receive prescriptions. This service is free for SHIP insured students.  For more information go to our Live Health Online section below.

Live Health Online is Here!

 LiveHealth Online is a tele mental health service that allows you to have secure, online video visits with board-certified, licensed mental health professionals about your mental health needs and receive prescriptions. 

LiveHealth Online is covered by UC SHIP but is also available to students who have waived UC SHIP for a fee. 

NO REFERRAL IS NEEDED!  Simply visit LiveHealthOnline to sign up.  For SHIP covered students, UCSD Student Health and Well-being is offering a coupon code to waive the usual $10 copayment.  Use the following coupon codes at each visit "ucsdcounseling" for Psychotherapy or "ucsdpsych" for Psychiatry visits.

Features:

• Schedule convenient online therapy appointments and psychiatric consultations
• Video visits with in-network licensed psychologists, therapists and board-certified psychiatrists.
• Continuity of care between online visit practices allow doctors and therapists to refer members if additional support is needed.
• Access (24/7) to self-scheduled appointments.
• Private, easy-to-access and convenient.
• Available in 50 states.
• Access via smartphone, tablet, laptop or computer. 
• Hours: Available 24/7 for scheduled appointments. 

UC SHIP Enrolled Students:

• Must use coupon code at every visit: "ucsdcounseling" for Psychotherapy or "ucsdpsych" for Psychiatry visits

Non-UCSHIP Enrolled Students:

• Students who have waived UC SHIP will pay for sessions based on the indicated insurance they have.  
• If your insurance carrier includes LiveHealth online as a benefit, you will be charged for the co-pay in your plan.   
• Students may be able to submit their receipts for services to their insurance companies for partial or full reimbursement (you will need to speak to your insurance company to determine if they will cover any or all of these visits). 
• Otherwise, anyone can pay for the services, regardless of insurance. 
• Current costs are: $80 per social worker session, $95 per psychologist session and $175 for the initial psychiatrist's evaluation ($75 for follow-up psychiatrist care).   

Links to LiveHealth Online Resources:

• LiveHealth Online FAQ's
• LiveHealth Online Overview
• Step-by-Step Instructions

Virtual Group Counseling

CAPS is providing virtual group counseling via Zoom. Please visit our Groups page for detailed inforamtion about the groups currently offered, as well as instructions on how to sign-up and receive group zoom links.